Terms and conditions

1. General

These are the general terms and conditions which apply to all contractual relationships concerning the production of photo products through the online store at www.rozlebregar.com. The general terms and conditions of the business are in accordance with applicable legislation on consumer protection, personal data protection, recommendations of the Chamber of Commerce and Industry of Slovenia, and international codes of e-business. These conditions govern the functioning of the online store, the elements of the business relationship between the provider and the customer, and the rights of the latter.

The website and online store www.rozlebregar.com are operated by Rožle Bregar s.p., Vurnikov trg 3a, 4240 Radovljica, Slovenia, and proprietor of the website and online store. The aforementioned company is also the contractual party in this relationship, as the provider of photo services.

The customer is bound by the general terms and conditions applicable at the time of purchase, i.e. submission of an online order. When placing an order, the user is explicitly informed of the general terms and conditions of the business, and by submitting their order, confirm their familiarity with them. In case of communication via email or telephone, it is assumed that the customer has read these general terms and conditions and accepts them in full.

The business reserves the right to change the general terms and conditions without any special notice.

The collection and processing of personal data of customers who order services or visit the website is regulated by the general conditions of privacy.

The Print Space is responsible for the execution and delivery of the products ordered via the website www.rozlebregar.com.

The customer undertakes not to use the products or services of www.rozlebregar.com for any illegal or unauthorized purpose and agrees not to violate any laws within their jurisdiction (including but not limited to copyright). The transfer of viruses or codes of a destructive nature is prohibited. Violating any of the conditions will lead to an immediate termination of services.

The provider reserves the right to reject service to anyone for any reason and at any time.

The customer is aware that their content (excluding credit card data) may be transmitted unencrypted, including (a) transmission over various networks, and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transmission over networks.

The customer agrees not to reproduce, duplicate, copy, sell or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express written permission by the provider.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these terms and conditions.


2. Using the Website

The user agrees to use the website lawfully and in a customary manner, in accordance with the purpose of the website.

If the user uses the website in violation of the previous paragraph, the provider may temporarily or permanently (depending on the severity of the violation) disable access to the portal.

Using the website does not create any contract or contractual relationship between the user and the provider. The user, except for the obligations stated in these terms, has no other obligations due to the use of the website.

The provider reserves the right to restrict access to the portal, certain parts of the portal, or individual functionalities on the portal at any time (e.g. only for registered users or subscribers) or link them to the fulfillment of certain conditions.

The provider is not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

3. Placing and Cancelling Orders

The customer makes a purchase by placing an order on the online store. After placing the order, the user receives an order confirmation to their email address. If the customer does not receive a response or confirmation within 1 hour of placing the order, and there is no response in their spam folder, they should notify the provider at hi@rozlebregar.com.

Once the order is placed or confirmed, it is automatially sent to the subcontractor, The Print Space (74 Kingsland Road, London E2 8DL, UK), by the provider. The subcontractor accepts the order within 24 hours, produces the ordered goods, and ships them within the time limit set out in Chapter 4.

The customer is solely responsible for the content of the placed order.

According to Article 43c, Paragraph 5, Point 2 of the Consumer Protection Act (ZVPot), and considering the nature of the order, which is produced according to the customer’s precise instructions and tailored to their personal needs, the customer generally does not have the right to withdraw from the contract.

The provider is not responsible for disruptions in the order placement process caused by user actions (e.g., a computer infected with viruses etc.) or by the provider’s network or infrastructure used for the online store service (e.g., internet connectivity issues).

4. Delivery Time and Shipping

The Print Space, after producing the ordered goods, will package them in suitable packaging to ensure that the product is not damaged during transportation and to maintain the confidentiality of the nature of the product. The goods will be shipped within 3-8 working days from the contract’s conclusion, which is the receipt of the confirmation email sent by the provider to the customer. However, delivery times may vary depending on the ordered product or delivery location. If the provider cannot fulfill their obligations within the specified time because the goods are not available, they will inform the customer.

The default option for shipping within the EU/EEA (shipping from the studio in Germany) is Deutsche Post. For the United Kingdom, it is shipped through Royal Mail (shipping from the studio in London). For all countries outside of these regions (such as the USA, Canada, Australia), orders are shipped using the fast courier service DHL Express (shipping from the studio in London).

If the customer does not receive the package within 15 working days from the contract’s conclusion, they must notify the provider.

The delivery will be made to the address provided by the customer at the time of placing the order. To ensure successful and prompt delivery, it is required that the customer provides complete details about the delivery address and a contact phone number when placing the order. If it is not possible to deliver the goods to the designated address, the delivery personnel will leave a notification about the arrival of the package or an attempted delivery. If the customer does not take delivery of the ordered goods within the specified time frame, the provider will dispose of or recycle the product at their own expense. Nevertheless, the customer is still obligated to pay for the services rendered, which include the production of photo products.

5. Prices

All product prices are expressed in euros and include value-added tax, unless otherwise stated. The prices that are valid at the time of placing the order apply to each individual order. The prices do not have a predetermined validity and may be subject to change at any time without prior notice.

If the price of an item changes during the processing of an order, the provider will give the customer the option to cancel the purchase. At the same time, the provider will offer a solution that satisfies both parties.

6. Delivery Costs

The delivery costs are calculated based on the size of the package, the number of ordered products, and the delivery destination, and paid by the customer.

In cases where an order includes products that cannot be packaged together and the order needs to be shipped in multiple packages, the customer is required to pay for the delivery costs for each shipped package. The customer is explicitly informed about this before placing the order.

Any costs incurred due to customs clearance when shipping to countries outside of the EU or the United Kingdom are paid by the customer.

7. Payment Method

The customer settles their payment obligation for the purchase price and delivery costs using a payment or credit card, or through PayPal, Apple Pay, and Google Pay when placing an order.

When making a purchase in the provider’s online store, in accordance with national and European legislation governing payment services (Directive (EU) 2015/2366 on payment services in the internal market (PSD 2)), when strong customer authentication is provided, all necessary data for processing the payment transaction is transferred to the payment service provider.

8. Liability for Defects

The provider is responsible for material defects of the products in accordance with the provisions of the Consumer Protection Act.

If the delivered products differ from the ordered products, i.e., in the case of delivery of incorrect products or their damage, the customer must notify the provider within 24 hours of receiving the product and provide them with photographs that accurately depict the damaged or incorrect product. The provider will inform the customer of the resolution of the issue within eight days. If the provider requires the return of the damaged or incorrect item, the customer must return the delivered products at the expense of the provider, and the provider will replace them with the appropriate ones free of charge within the timeframe specified when placing the order.

When is a material considered defect? When:

  • The item has visible damages resulting from delivery.
  • The provider has delivered an item that does not correspond to the sample or model, unless the sample or model was shown for informational purposes only.

If the delivered products do not meet the characteristics or specifications of the ordered products (delivery of defective products), the customer must notify the provider within 24 hours from the date of receiving the product.

The provider does not compensate for defects that occur on the product as a result of exposure to natural elements (moisture, direct sunlight, high temperature, etc.).

In the notification of the defect sent to the provider via email, the consumer or customer must accurately describe the defect and provide photographs clearly depicting the defect.

If the existence of a defect in the goods or an irregularity in the performed service is not disputed, the provider must fulfill the consumer’s request within eight days. If it is determined that the customer’s complaint about the defect is justified, the customer has the right to request that the provider replace the defective product with a new, flawless one.

The provider has made every effort to display as accurately as possible the colors and images of our products that appear at the store. Taking into account the characteristics of different media and data carriers, the provider is not responsible for any minor color deviations that may appear between the data displayed on electronic media (monitor) and the data printed or developed on paper. The provider cannot guarantee that customer’s computer monitor’s display of any color will be accurate. The provider do not warrant that the quality of any products, services, information, or other material purchased or obtained by the customer will meet customer’s expectations, or that any errors in the Service will be corrected.

9. Protection of Personal Data

The provider collects personal data on the website www.rozlebregar.com to ensure the proper functioning of the online store and provide the requested services.

The provider is committed to protecting and storing the gathered personal data in accordance with applicable personal data protection laws and the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation).

The provider will only disclose the necessary data for the delivery of purchased products in the online store (recipient data, email address, phone number, and delivery address) to the subcontractor The Print Space, responsible for product printing and organizing delivery through courier services (e.g., Deutsche Post, Royal Mail, DHL Express, etc.).

Both the provider and the subcontractor may contact the user via email if necessary for the execution of the purchase in the online store. The customer is also responsible for the protection of personal data.

For the purpose of providing services, the provider collects, manages, processes, and stores the following user data:

  • Full name
  • Delivery addresses
  • Email address
  • Contact telephone number
  • Country of residence
  • Other data voluntarily entered by the customer in the forms on the online store.

The provider is not responsible for the accuracy, completeness, and timeliness of the data entered by customers.


10. Limitation of Liability

The provider strives to ensure the accuracy and correctness of the information published on its website to the best of its abilities. However, the properties of products, delivery times, or prices can change so quickly that the provider may not be able to correct the information on the website. In such cases, the provider will inform the customer about the changes and offer the option to cancel the order or replace the ordered item.

The provider has the right to withdraw from the contract if an obvious error is identified (Article 46 of the Obligations Code). An obvious error is considered to be an error in the essential characteristics of the product and any mistakes that are considered decisive based on trading customs or the intention of the parties, and which the provider would not have confirmed or concluded the contract had they been aware of them. This also includes obvious errors in pricing.


11. Complaints and Disputes

The provider respects the applicable legislation on consumer protection and makes every effort to fulfill its obligation to provide an effective system for handling complaints.

The provider has established an effective system for handling complaints in accordance with the provisions of the Consumer Protection Act (ZVPot). In case of difficulties, the customer can contact the provider by email to initiate the complaint process. The provider will confirm receipt of the complaint within eight working days and inform the customer of the further handling of the case. The provider strives to resolve all disputes that arise, even for economic reasons, through mutual agreement, including the use of an out-of-court consumer dispute resolution provider in accordance with the provisions of the Consumer Dispute Resolution Act (ZIsRPS). If an amicable solution to a dispute cannot be reached, the matter will be decided by a competent court in Radovljica.

12. Consumer Protection

For all matters not covered by these terms and conditions, the rules of the applicable legislation on consumer protection apply.

13. Validity of the General Terms and Conditions of Business

These general terms and conditions apply in the case of an order through the website of the provider.

These general terms and conditions of business are valid as of August 13, 2023.